PRE-ORDER FREQUENTLY ASKED QUESTIONS
Q. When will I receive the code if I pre-order?
A. You will receive the code on the day of the product’s official release, not immediately on purchase. You will receive an email notification once we have sent you the product key.
Q. What time will I receive the code if I pre-order?
A. We always aim to send the codes out during the day of the official release, keep in mind any time zone differences.
Q. Pre-order bonus content?
A. Where possible, we will try to ensure that any pre-order bonus content is included within the product if mentioned on the product description page. However, there may be occasions when the bonus content is only available while stocks last and is not always guaranteed. Customers who pre-ordered are advised to regularly check their orders page to ensure they receive the bonus content as soon as the keys become available.
Q.Can I get a refund on a pre-order?
A. A refund request for a preorder can be placed before and after the release of the game. Please refer to our terms and conditions for full details.
Q. What if the price changes, how does that affect my pre-order?
A. When you make a pre-order we process your payment for the amount of the game at that time. You will not be charged any more or any less, regardless of any potential price change in the future.
